Terms and Conditions

1. Who these terms are for

These terms apply when a business, creator or brand buys short-form editing, page setup, publishing, channel management or related content services from Clippah Media through clippahmedia.com.

2. What we will do

We will provide the services, output and publishing pace set out in the agreed proposal or order. Timings depend on receiving the content, access, approvals and information we reasonably need from you.

Where your service includes our rapid-response lane, we aim to identify and clip suitable moments from new uploads within hours of them going live. This is a working target, not a guaranteed turnaround time or service level. Timing may be affected by content access, platform availability, technical issues, the suitability of the source material and other circumstances outside our reasonable control.

We may adjust editing or publishing methods when platforms change their formats, rules or technical requirements, while keeping the agreed service materially the same.

3. What we need from you

• You must have the rights and permissions needed for the source footage, music, branding and other material you give us.
• You must give us accurate instructions, brand guardrails and working access to the agreed accounts or content library.
• You remain responsible for claims, offers and factual statements contained in your source material.
• You must not ask us to post unlawful, misleading, abusive or rights-infringing content.

4. Content rights

Your source content stays yours. You give us a limited licence to access, edit, format and publish it only to deliver the agreed services.

Once all related fees are paid, you may use the final clips made for you without an extra fee. Clippah Media keeps ownership of its general workflows, templates, systems and know-how. Third-party assets remain subject to their own licences.

5. Accounts and platforms

We will use reasonable care with account access and follow the agreed publishing setup. You should keep recovery details current and tell us promptly if access changes.

YouTube, TikTok, Instagram and other platforms are independent services. Their rules, reach, features and availability can change. We cannot guarantee views, followers, monetisation, approval or uninterrupted access, and we are not responsible for platform outages or enforcement outside our reasonable control.

6. Fees and payment

Prices, billing dates and included output are shown in your proposal or checkout. Unless stated otherwise, recurring services are billed monthly in advance. You must pay valid invoices by their due date. We may pause work after giving notice if payment is overdue.

If your client agreement includes a performance bonus, the agreed bonus applies on top of the retainer when the agreed verified-views threshold is met. The threshold, measurement period, eligible platforms, verification method and amount or calculation will be set out in that agreement. No performance bonus applies unless it has been agreed in writing.

Fees already earned for work completed are not refundable. Any taxes that legally apply will be shown or charged as required.

7. Changes, cancellations and handover

Tell us in writing if you want to change scope or cancel. Your proposal will state any notice period. If it does not, either side may end a monthly service before the next billing date, and the service will run until the end of the paid period.

On ending the service, we will stop future work and complete any handover specifically included in the proposal. We may charge for extra work or a handover outside the agreed scope.

8. Reporting dashboard, confidentiality and data

Where reporting is part of your service, we will provide weekly reporting through a client dashboard page. The dashboard may include views at 24 hours, 7 days and 30 days, swipe-away rate, watch percentage, follows gained and other agreed measures, subject to the data made available by each platform. Platform data can be delayed, corrected or unavailable, and dashboard figures are for reporting rather than a guarantee of future performance.

Each side will protect non-public business information received from the other and use it only for the work. We may use service providers needed to edit, store, schedule, publish or report on content, but only for delivering the service.

We will take reasonable security steps. You should only share the access and personal data needed for the service.

9. Our responsibility

We will provide the service with reasonable care and skill. If something within our control is materially wrong, tell us promptly and give us a reasonable chance to fix it.

To the extent permitted by law, neither side is liable for indirect or consequential loss. Clippah Media's total liability relating to the service is limited to the fees you paid us in the three months before the event giving rise to the claim. Nothing in these terms limits liability that cannot legally be limited, including liability for fraud or death or personal injury caused by negligence.

10. Law and disputes

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. Before starting formal proceedings, both sides will try in good faith to settle the issue directly.

11. Changes to these terms

We may update these terms for future work. The version in force when you agree a service applies to that service unless we both agree otherwise in writing.

12. Contact

Questions about these terms can be sent to [email protected].